Our Metrics

Accounting:

• VENDOR INVOICES: Percent processed within 20 days of receipt

Assistant Vice Chancellors's Office:

• Percent of New Hirings Achieved Within 45 Days (from date of hiring request to date of employment offer)
• Staff Turn-Over Rate
• Percent of Entire PP-CS Staff Receiving BEARS PEER Review
• Lost Time Due To Work-Related Injuries/Illness (Safety)

CFS:

• BMW Shop:
  • BMW Shop: Total Number of Work Orders & Number That Are A Priority
  • BMW Shop: Average Days to Complete Priority A and B Work Orders
  • BMW Shop: % of Scheduled Active B, C, SK, PM Work Orders (Type D only) by Leads
• Carpenter Shop:
  • Carpenter Shop: Total Number of Work Orders & Number That Are A Priority
  • Carpenter Shop: Average Days to Complete Priority A and B Work Orders
  • Carpenter Shop: % of Scheduled Active B, C, SK, PM Work Orders (Type D only) by Leads
• Electrical Shop:
  • Electrical Shop: Total Number of Work Orders & Number That Are A Priority
  • Electrical Shop: Average Days to Complete Priority A and B Work Orders
  • Electrical Shop: % of Scheduled Active B, C, SK, PM Work Orders (Type D only) by Leads
• Elevator Shop:
  • Elevator Shop: Number of Operating Days Lost (Elevators)
  • Elevator Shop: Total Number of Work Orders & Number That Are A Priority
  • Elevator Shop: Average Days to Complete Priority A and B Work Orders
• Fire Prevention Shop:
  • Fire Prevention Shop: Fire Alarm Testing: Percent of Buildings Tested & Inspected in Accord with NFPA Standard (YTD)
  • Fire Prevention Shop: Fire Extinguishers Mandated Monthly Inspections
  • Fire Prevention Shop: Percent of Campus Buildings that Have Mandatory 5-Year TITLE 19 Certification (YTD)
  • Fire Prevention Shop: Emergency Eyewashers & Showers Mandated Monthly Activations
• HVAC Shop:
  • HVAC Shop: Total Number of Work Orders & Number That Are A Priority
  • HVAC Shop: % of Scheduled Active B, C, SK, PM Work Orders (Type D only) by Leads
  • HVAC RFRG Shop: % of Scheduled Active B, C, SK, PM Work Orders (Type D only) by Leads
  • HVAC RFRG Shop: Average Days to Complete Priority A and B Work Orders
  • HVAC STFR Shop: % of Scheduled Active B, C, SK, PM Work Orders (Type D only) by Leads
  • HVAC STFR Shop: Average Days to Complete Priority A and B Work Orders
• Lock Shop:
  • Lock Shop: TOTAL Total Number of Work Orders & Number That Are A Priority
  • Lock Shop: Average Days to Complete Priority A and B Work Orders
  • Lock Shop: % of Scheduled Active B, C, SK, PM Work Orders (Type D only) by Leads
• Machinist Shop:
  • Machinist Shop: Total Number of Work Orders & Number That Are A Priority
  • Machinist Shop: Average Days to Complete Priority A and B Work Orders
  • Machinist Shop: % of Scheduled Active B, C, SK, PM Work Orders (Type D only) by Leads
• Night Shop:
  • Night Shop: Total Number of Work Orders & Number That Are A Priority
  • Night Shop: Total Overtime Hours
  • Night Shop: Average Days to Complete Priority A and B Work Orders
• Plumber Shop:
  • Plumber Shop: Total Number of Work Orders & Number That Are A Priority
  • Plumber Shop: Average Days to Complete Priority A and B Work Orders
  • Plumber Shop: % of Scheduled Active B, C, SK, PM Work Orders (Type D only) by Leads
• Preventive Maintenance:
  • Preventive Maintenance: Total Number of Work Orders Received and Number Completed
• Stationary Engineers:
  • Stationary Engineers: Total Number of Work Orders & Number That Are A Priority
  • Stationary Engineers: Average Days to Complete Priority A and B Work Orders
  • Stationary Engineers: % of Scheduled Active B, C, SK, PM Work Orders (Type D only) by Leads
• Structural Shops:
  • Structural Shop: Total Number of Work Orders & Number That Are A Priority
  • Structural/Abatement Shop: % of Scheduled Active B, C, SK, PM Work Orders (Type D only) by Leads
  • Structural/Abatement Shop: Average Days to Complete Priority A and B Work Orders
  • Structural/Glazier Shop: % of Scheduled Active B, C, SK, PM Work Orders (Type D only) by Leads
  • Structural/Glazier Shop: Average Days to Complete Priority A and B Work Orders
  • Structural/Paint Shop: % of Scheduled Active B, C, SK, PM Work Orders (Type D only) by Leads
  • Structural/Paint Shop: Average Days to Complete Priority A and B Work Orders
  • Structural/Roof Shop: % of Scheduled Active B, C, SK, PM Work Orders (Type D only) by Leads
  • Structural/Roof Shop: Average Days to Complete Priority A and B Work Orders
• Utilies Operation Shops:
  • Utilities Operation Shop: Annual Preventive Maintenance Plan (Utilities Painters): Percent of Plan Completed
  • Utilities Operation Shop: Annual Preventive Maintenance Plan (Utilities Steamfitters): Percent of Plan Completed
  • Utilities Operation Shop: Annual Preventive Maintenance Plan (Utilities Plumbers): Percent of Plan Completed
  • Utilities Operation Shop: Annual Preventive Maintenance Plan (Utilities Operations): Percent of Plan Completed
  • Utilities Operation Shop: Annual Preventive Maintenance Plan (Utilities Electricians): Percent of Plan Completed
  • Utilities BMW Shop: Average Days to Complete Priority A and B Work Orders
  • Utilities Electrical Shop: Average Days to Complete Priority A and B Work Orders
  • Utilities Fire Alarm Shop: Average Days to Complete Priority A and B Work Orders
  • Utilities Laborer Shop: Average Days to Complete Priority A and B Work Orders
  • Utilities Plumber Shop: Average Days to Complete Priority A and B Work Orders
  • Utilities Sheet Metal Shop: Average Days to Complete Priority A and B Work Orders
  • Utilities Steam Fitter Shop: Average Days to Complete Priority A and B Work Orders

Custodial Services:

• Area A: Building Cleanliness (Quality inspection, out of 100 possible points) & Customer Survey Score
• Area A: Unapproved Absences
• Area B: Building Cleanliness (Quality inspection, out of 100 possible points) & Customer Survey Score
• Area B: Unapproved Absences
• Area C: Building Cleanliness (Quality inspection, out of 100 possible points) & Customer Survey Score
• Area C: Unapproved Absences
• Area D: Building Cleanliness (Quality inspection, out of 100 possible points) & Customer Survey Score
• Area D: Unapproved Absences
• Area E: Building Cleanliness (Quality inspection, out of 100 possible points) & Customer Survey Score
• Area E: Unapproved Absences
• Area F: Building Cleanliness (Quality inspection, out of 100 possible points) & Customer Survey Score
• Area F: Unapproved Absences
• Day & Grave Shift: Building Cleanliness (Quality inspection, out of 100 possible points) & Customer Survey Score
• Day & Grave Shift: Unapproved Absences
• Contracted Buildings: Building Cleanliness (Quality inspection, out of 100 possible points) & Customer Survey Score

Engineering & Utilities:

• System Average Interruption Frequency Index (SAIFI)
• System Average Interruption Duration Index (SAIDI)
• Building Energy Conserveration: Current electrical usage down 5% to 10% & Greater than 10%

Grounds:

• Work Order Completion Time: (Pest Management) Average days to completion
• Work Order Completion Time: (Grounds Only) Average days to completion
• % OF WASTE STREAM RECYCLED (tonnage diverted to recycling as percent of total campus waste tonnage)
• Number of Materials Currently Being Recycled

IS:

• Workstations replacement because of system failures that cannot be fixed or because of business need

Support Services:

• % of Budget Spent-Cumulative (as percent of annual budget)
• Deferred Maintenance Assessment
• Number of Lost Fleet Vehicle Operating Days
• Average Operating Cost (Fleet)
• Storehouse: Inventory Turns (Cumulative)(Total sales / Inventory Value) (Storehouse)
• Storehouse: Purchase Orders: Average Processing Time (Days) (Storehouse)
• Storehouse: Number of Days to Deliver Non-Stock Materials After Receipt
• Storehouse: Percent of Unauthorized Transactions for the Period
• Storehouse: Average Number of Days to Place a PCard Order
• Storehouse: Fill Rate - % of orders filled from current stock inventory
• Storehouse: % of Blu-Card Transactions turned in late to Accounting