|
PP-CS Support Services
Support Services provides administrative, accounting, transportation and material management for
Physical Plant-Campus Services, enabling the Sustainability & Engineering Services and
Custodial Services work units to maintain campus infrastructure totaling over 9.2 million square
feet of state funded space and approximately 4 million square feet of auxiliary services space.
Support Services provides the internal logistical and administrative resources to PP-CS that
are required for maintaining the mechanical, electrical, and utility systems, as well as
built-in furniture, doors, windows, locks, security systems, insulation, permanent signage,
glazing and painted surfaces, roofs, drain systems, campus grounds, trees, landscaping and
custodial services.
Support Services is organized as follows:
Associate Director, Support Services: Ken Schmitz
Call and Business Center
The Call and Business Center (CBC) is the "nerve center" of PP-CS. The CBC responds
to telephone and web requests for campus maintenance. Customer Service Representatives
(CSR) will triage calls and act as liaison to the appropriate shop, creating work
orders and monitoring issues until resolution is reached. CSRs can follow-up and
track progress on customer work orders upon request.
The CBC has one phone number for ALL customer service needs: 642-1032. Use this
number for work service requests for: Building Maintenance, Lock Shop, Grounds,
Utilities Operations, Recycling, Pest Management and Custodial Services.
How To Access Customer Service
There are two avenues for obtaining maintenance services:
Work Orders are normally issued for general building maintenance, grounds and
custodial issues. For emergency requests, please contact the Call and Business
Center directly at 642-1032.
For non-emergency maintenance requests, please contact the CBC or submit a
Work Request that can be submitted via the web. To submit a Work Request,
click here.
Project Renovation Requisitions (PRRs) generally refer to requests for projects
where costs are expected to exceed $500. PRRs can be submitted via the web,
through the PRR web site. Both Capital Projects (CP) and PP-CS will review
submitted PRRs and notify clients as to their status. PRRs can result in a
"Proceed without Estimate" project, or an estimate can be requested for
work within the scope of the PRR.
Manager, Call and Business Center: Esteban (Steve) Baez
Procurement, Contracts, & Storehouse
Procurement, Contracts, & Storehouse (PC&S) handles the materials management
function for PP-CS. PC&S orders and receives all materials required for the
Trades/Crafts shops, Grounds, and Custodial Services to perform their work.
PC&S issues all purchase orders and contracts for any outside construction or
maintenance services required by the other PP-CS work units. In addition to
its regular duties, PC&S also handles travel and entertainment transactions,
Information Services & Technology (IS&T) requests, training requests, and a
wide variety of other requests for services.
PC&S is divided into two groups: the Procurement & Contracts group and the
Storehouse unit. The Procurement & Contracts group handles all purchasing and
contracting functions, while the Storehouse unit handles inventory, receiving,
and delivery functions for PP-CS. The Storehouse unit oversees an inventory
of over $500,000 worth of maintenance materials and manages receiving and
deliveries to all work units within PP-CS, along with picking up materials
from local vendors.
PC&S does not interact directly with campus clients, but acts solely as an
internal support department in order to support PP-CS.
Manager, Procurement, Contracts, & Storehouse: Ralph J. Evans
|
